Clubhouse Assistant - Bentonville

Rapha • Harper, NC

10h • $18 - $20 • Onsite

About The Position

At Rapha, we want to make cycling the most important sport in the world, by transforming the lives of millions. We are on a mission to create the world’s greatest club through our Rapha Cycling Club (RCC).
Our clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you'll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha in-store experience.
Clubhouse Assistant
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.

Requirements

• Experience in a luxury retail environment
• Passionate about delivering legendary customer experiences
• A proven track record of delivering results and the drive to exceed expectations
• Personable and friendly – a good communicator that is approachable and engaging
• Ability to prioritise and demonstrate initiative
• Knowledge of the Rapha brand
• Ability to work a mixture of morning, evenings, weekends and some holidays

Nice To Haves

• Interested in cycling of any form or active sports is desirable
• An interest in coffee/barista training would also be an advantag

Responsibilities

• Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
• Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
• Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
• Provide expert Rapha product knowledge
• Understand the full café offering and recommend menu items to customers
• Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
• Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
• Maintain the highest Visual Merchandising and House-keeping standards
• Assist in the planning and delivery of Clubhouse Rides and Events
• Assist in the preparation of café offerings to support the chef as required
• Support the team and work together to create an inspiring and positive working environment

Benefits

• We offer all our employees a 50% apparel discount and a discount for family and friends
• An annual clothing allowance
• Free membership to the Rapha Cycling Club
• United Healthcare Package for Medical, Dental & Vision (80% Rapha, 20% Individual) based on a minimum requirement of 30 hours per week
• Enhanced Parental Leave
• 401K Program
• Up to 2 additional days paid time off to participate in a sportive or similar related cycling event

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees