Club Supervisor

About the position

The Racquet Sports Program & Events Coordinator is responsible for the administrative and logistical management of all racquet sports programs, events, and activities at the club. This position plays a key role in program planning, member engagement, and ensuring smooth execution of racquet sports events, including tennis and pickleball tournaments, social mixers, and instructional clinics. The ideal candidate is highly organized, detail-oriented, and has excellent communication skills to enhance member experiences and program participation. This role places a strong emphasis on administrative work, ensuring seamless scheduling, communication, and data management.

Responsibilities

• Oversee scheduling and registration for racquet sports programs, lessons, and events.
• Maintain accurate records of program participation, membership engagement, and billing.
• Assist in developing and implementing racquet sports programming to increase member involvement.
• Coordinate court bookings, lesson schedules, and event logistics.
• Serve as the primary point of contact for member inquiries regarding racquet sports activities.
• Manage databases, reports, and statistics related to racquet sports participation and financial performance.
• Organize and manage club tournaments, leagues, social events, and instructional clinics.
• Handle event logistics, including participant registration, facility setup, and promotional materials.
• Work with the marketing team to develop promotional campaigns for upcoming events.
• Collaborate with vendors, sponsors, and external partners to enhance event experiences.
• Track event success metrics and provide reports for continuous improvement.
• Develop and distribute newsletters, flyers, and digital content to promote racquet sports activities.
• Manage communication with members through emails, social media, and club management software.
• Gather and analyze member feedback to improve programming and engagement strategies.
• Assist in new member onboarding and introduce them to racquet sports offerings.
• Respond promptly to member inquiries and maintain excellent customer service standards.
• Ensure courts, equipment, and event spaces are prepared and properly maintained.
• Assist in maintaining inventory of racquet sports equipment and supplies.
• Support racquet sports professionals with administrative tasks as needed.

Requirements

• Bachelor's degree in Sports Management, Hospitality, Business Administration, or a related field preferred.
• Experience in program coordination, event planning, or administrative roles in a club, resort, or recreation setting.
• Strong proficiency in administrative tasks, including data entry, reporting, and scheduling.
• Knowledge of tennis and racquet sports is a plus but not required.
• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, club management software, and social media platforms.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Must be able to lift tennis equipment or other materials up to 30 pounds.
• Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.
• DailyPay, a voluntary benefit that allows associates access to their earnings when they want them.