Club Services Specialist, Part-Time

WORLDWIDE GOLF SHOPS LLC • IL

76d

About The Position

Worldwide Golf is hiring for a Club Services Specialist in Joliet! This is a part-time position, but we are also open to hiring someone full-time. We are looking for candidates who are golf enthusiasts or simply would enjoy working in the golf industry. We will provide training and set you up for success.

Requirements

• Competent in using Microsoft Office applications.
• Strong attention to detail and the ability to ensure accuracy in all tasks.
• Effective written and verbal communication skills.
• Ability to work both independently and as part of a team.

Nice To Haves

• A golf background is preferred, but NOT required.
• Direct hands-on experience in club repair and customizations is a plus, but NOT required.
• Experience with inventory management software is a plus but is NOT required.

Responsibilities

• Perform hands-on club repairs and customizations, including re-gripping, re-shafting, loft/lie adjustments, club building, ferrule repairs/replacements, etc.
• Examine preowned clubs to determine the need for grip replacement before processing customer orders for shipment.
• Re-grip golf clubs as part of the customer service order fulfillment process and inventory workflow.
• Assess damaged clubs, identify required repairs, and execute them safely and efficiently.
• Assemble club heads and shafts received from manufacturers according to each OEM's specifications.
• Polish clubs to enhance their overall condition.
• Accurately and efficiently receive golf club products into our web-based inventory systems.
• Apply standardized procedures to determine the brand, model, and specific attributes of each preowned club or shaft received.
• Evaluate the condition of each preowned golf club and assign a rating based on our criteria.
• Troubleshoot and identify issues with preowned golf club receipts and communicate these to the supervisor and procurement team.
• Receive new golf products using the Company's proprietary PO/UPC based receiving systems.
• Process products returned by customers within the allowed time frame as per the Company's terms and conditions.
• Validate system receipts against all paperwork and control sheets, communicating any discrepancies to the supervisor and procurement team.
• Assist with daily operations in other areas such as customer service and order fulfillment as needed.
• Support redundancy efforts in other warehouse areas like shipping, receiving, and material handling.
• Perform inventory pick activities required to collect products for service and refinishing processes.

Benefits

• Paid vacation
• 401(k) matching
• Health benefits with company contribution to the HSA for full-time employees
• Strong employee discount
• Golf-specific learning opportunities
• Hands-on training

What This Job Offers

• Job Type: Part-time
• Number of Employees: 501-1,000 employees