Club Server - Ocean Forest (Full-Time)

Sea Island • Sea Island, GA

256d

About The Position

The position involves providing friendly, attentive, and timely service to create an exceptional experience for all guests and members. The role requires serving guests in various environments, including the casual Tee House, the club Locker Room, the Dining Room, Club Events, and Catering in member homes. The candidate will promote the Sea Island legacy of warm, genuine hospitality and ensure compliance with all company and departmental policies and procedures.

Requirements

• Previous service experience in a luxury hotel, resort or fine dining restaurant preferred.
• Familiarization with restaurant POS systems preferred.
• Must be at least 18 years of age.
• TIPS (Training for Intervention Procedures) certified preferred.
• Excellent communication skills, both written and verbal.
• Consistently aspires to fulfill core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust).
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers.
• Ability to cross function in dining room, bar area, locker room and tee house.
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively.
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment.
• Ability to easily adapt to organizational and environmental changes.
• Must be flexible to working days, early mornings, evenings, weekends, and holidays.
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy.

Responsibilities

• Prepare station for service prior to guest arrival, including the supplying of side stands, setting and inspection of all tables for cleanliness, and correctness of settings.
• Serve and clean food and beverage items according to prescribed procedures.
• Monitor diners' satisfaction frequently and anticipate needs without requiring direction.
• Communicate continually with Servers Assistant, Chefs, and Supervisor/Manager on duty to deliver food in a timely fashion and execute a smooth flowing dining experience for guests.
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have.
• Clear courses according to correct procedures and remove items from tray stands to Kitchen where items are properly deposited.
• Accurately summarize meals served for reporting purposes per established procedure.
• Reset tables as needed.
• Learn the names and personally recognize our regular guests and members.
• Record and bill food and drink orders accurately into the register system and process payments using guest/member cards.
• Properly obtain completed guest checks bearing all required information.
• Provide support for club events and private parties to include set up and break down of components.
• Accountable for guest satisfaction by ensuring Ocean Forest standards are met.
• Complete a Guest Problem Resolutions (GPR) form on any issues and follow-up on issues as needed.
• Maintain cleanliness and organization in all work areas.
• Work independently to execute other duties as delegated by leadership.
• Uphold and ensure compliance with all company and departmental policies, procedures and standards of quality and timing.
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.
• Attend all scheduled employee meetings and bring suggestions for improvement.

What This Job Offers

• Industry: Accommodation
• Number of Employees: 1,001-5,000 employees