Club Repair Associate

PGA Tour Superstore • Minnetonka, MN

208d • $15 - $17

About The Position

At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. The Club Repair Associate works together with all retail store associates to provide our customers with an exceptional shopping experience. They partner with the Services Supervisor to resolve issues and continually improve the Club Repair Desk processes. Most importantly, they build on-going relationships with our customers. Because living our Core Values is at the forefront of what we do, we PUT PEOPLE FIRST by investing in our associates that take care of our Customers!

Requirements

• 2+ years in retail materials handling, club repair or similar experience preferred.
• Must be able to stand for extended periods of time, climb a ladder, and lift a 30 lb. box overhead.
• Flexibility to work a varied retail schedule: nights, weekends, and holidays depending on business needs.
• GED or high school diploma.

Responsibilities

• Ensure that every customer receives the best possible service experience.
• Process various retail transactions, such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Measure lie and loft angles and make adjustments using specialized equipment.
• Measure club height, weight, and shaft flex, and make equipment changes based on customer requests.
• Change golf shafts, grips, and repair broken heads.
• Complete Club Repair work orders accurately and prioritize daily work.
• Identify low-stock or out-of-stock items and supplies at the Club Repair Desk and notify their Supervisor.
• Address customer concerns and resolve them promptly to the customer’s satisfaction.
• Maintain the Club Repair Desk and surrounding area in a clean, professional presentation at all times.
• Stay current with new golf technologies and ever-changing equipment features, and incorporate product knowledge into customer recommendations.

Benefits

• Medical, Dental, Vision Benefits (Full Time Associates only)
• 100% of PGA, LPGA or USGTF annual dues reimbursed
• Work-Family Balance / NO LATE NIGHTS
• 25% Associate Discount
• Committed to serving our communities - Matching Gift Program & The First Tee
• Career Growth!

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees