Club Osage Supervisor - Tulsa

Osage Casino • Tulsa, OK

251d

About The Position

Responsible for the overall effective and efficient supervision of all Club Osage operations as assigned by the reporting senior leadership including, but not limited to providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring that all departmental and staff activities are monitored and performed as efficiently and effectively as possible. The position will also facilitate Box Office / Event Ticketing functions, VIP Gift Events, VIP Parties / Banquets, Pool Parties, and Special events. Ensures assigned staff operate in compliance with applicable internal policies and procedures, gaming regulations, and external agency requirements. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

• Must be a minimum of 18 years of age.
• High School Diploma or G.E.D Equivalent and one (1) year of department-specific experience; Associate's degree and six (6) months of department-specific experience; or a Bachelor's degree and three (3) months of department-specific experience in marketing, sales, or database management required.
• Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Osage Nation.
• Required to provide documents to show the applicant is eligible to work in the United States.

Nice To Haves

• Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff.
• Experience in communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service.
• Ability to read, write, speak, and understand the English language.
• Basic mathematical computation skills.
• Ability to utilize MS Office products at basic to intermediate skill level.

Responsibilities

• Develops and directs Club Osage and Box Office operations in accordance with established company policies, budgets, procedures, and specifications.
• Signs up guests for Club Osage and issues cards to eligible guests.
• Issues rewards for guests when an appropriate level of play has been established.
• Assists in service requirements necessary in gaming machine equipment in accordance with training and control procedures.
• Enters information and audits Winner's Log into player tracking system.
• Maintains an adequate stock of supplies for use in the Players Club booths, as well as Club Osage-related printed material.
• Supervises Club Osage Associates to ensure smooth and efficient service is provided to guests.
• Resolves guest disputes in accordance with authority or contact the reporting senior who may be able to solve the issue.
• Maintains a clean player tracking database.
• Completes opening and closing duties as assigned by superior.
• Supports the Club Osage Manager in developing Club Osage operations in accordance with established company policies, budgets, procedures, and specifications.
• Evaluates and makes decisions regarding guest disputes with applicable laws, rules, regulations, and established company guidelines.
• Assists in developing and implementing special property events.
• Coordinates programs, activities, special events and databases with general marketing programs and systems.
• Ensures newly assigned staff members are scheduled for and complete departmental orientation.
• Provides job specific training to all newly hired employees or those assigned to mentor.
• Visits workspaces, break areas, and other work shifts to be available and/or visible to staff members.
• Ensures applicable staff is aware of standards and expectations through publicity around their enforcement.
• Ensures all employees within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.
• Covers for staff as necessary due to employee shortages.
• Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs.
• Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility.
• Performs all other related and compatible duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED