Club Osage Manager - Tulsa

Osage Casino • Tulsa, OK

262d

About The Position

Responsible for the overall effective and efficient management of casino's Club Osage and Box Office operations. This includes tactical and strategic budget development. Provides leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring that all departmental operations are monitored and conducted efficiently and effectively. Also ensures effective tactical and strategic budget development and implementation; interfaces with other departmental and operations personnel to communicate and/or coordinate with those individuals in order to enhance overall Company profits. Position will also facilitate Box Office / Event Ticketing functions, VIP Gift Events, VIP Parties / Banquets, and Pool and Special event. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

• Must be a minimum of 21 years of age.
• High School Diploma/GED Equivalent required.
• Bachelor's degree in Business Administration or substantially related area from a four-year college or university plus at least five years of progressively responsible leadership experience; or three years progressively responsible experience within specific area of responsibility; or three years of supervisory experience within the casino gaming industry.
• Prior supervisory experience is required.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver's License.
• Required to provide documents to show the applicant is eligible to work in the United States.

Nice To Haves

• Knowledge of Synkros, or equivalent Casino Management System.
• Ability to perform intermediate mathematical computations up to and including probability and statistics.

Responsibilities

• Develops and directs Club Osage and Box Office operations in accordance with established company policies, budgets, procedures and specifications.
• Maintains an adequate stock of supplies for use in the Club Osage booths, as well as Club Osage-related printed material.
• Assists in developing and implementing special property events for player development purposes.
• Develops and maintains a customer database for players using our Casino Management System.
• Coordinates programs, activities, special events and databases with general marketing programs and systems.
• Maintains organization of Will Call tickets and follows procedures for guests picking up tickets.
• Evaluates and makes decisions regarding guest disputes with applicable laws, rules, regulations and established company guidelines.
• Ensures assigned staff accurately prepare detailed daily, weekly, and monthly operating reports as needed.
• Continuously analyzes operations and recommends improvement.
• Provides support and leadership direction to individuals directly reporting to this position.
• Ensures appropriate number of qualified employees are recruited for and retained.
• Responsible for the selection, training, and performance evaluation of all assigned staff.
• Visits workspaces, break areas and other work shifts to show interest, concern, or appreciation.
• Ensures departmental staff are aware of standards and expectations.
• Develops and implements staffing plans, training policies, and procedures designed to enhance departmental operations.
• Develops and implements staff development plans for employees who display necessary skills.
• Makes decisions or draws conclusions using data and information from experience.
• Develops and submits for approval annual departmental operating budget and justification assessments.
• Monitors and ensures expenses remain within operational projections.
• Provides timely and accurate analysis of departmental related statistics and operating expenses.

Benefits

• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Bachelor's degree