Planet Fitness- Club Manager KC (North Oak)

Planet Fitness-United Fitness Partners•Kansas City, MO

23h•Onsite

About The Position

We at Planet Fitness are here to provide a unique environment in which anyone can be comfortable in a diverse, judgement free zone where a lasting, active lifestyle is built. Our product is a tool, a means to an end, not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong! United FP is dynamic, growing and continually evolving. This role is an opportunity to be a part of something special, working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club. The Club Manager will be responsible for oversight of club operations, guaranteeing an exceptional member experience and ensuring financially stability of the club. This position plays a critical role in managing our teammates to maintain a high-energy environment in the Judgement Free Zone. The company thrives in a competitive environment and lives its Core Values: We Win Together, Be Better Every Day, Be Kind & Respectful, Do the Right Thing, and Everyone Matters.

Requirements

Must be a minimum of 18 years of age.
High School Diploma/GED equivalent.
Excellent Customer Service skills with a high degree of member care.
Previous experience leading teams in the retail or fitness environment.
Self-starter, motivated and enthusiastic about creating the best experience for members.
Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

Grow, develop, and build a winning team by utilizing best practices in hiring, training, coaching and performance management.
Utilize training tools, such as Planet Fitness University to enhance the team’s capability for essential learning.
Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
Develop a plan to drive EFT and membership growth through maximizing KPI’s in your club. This must include meeting assigned goals for BCM, club tours, employee retention, member engagement as well as regional inspection each month.
Provide timely, professional, and solution-oriented responses to member service submissions in Listen 360.
Ensure proper opening and closing procedures for your club.
Achieve optimal results by maintaining operational and cleanliness standards.
Develop your assistant manager, as assigned, into a future leader. Provide on the job training to develop management skills such as delegation, accountability, and performance management.
Create an effective schedule to meet targeted labor hours as determined by the labor reporting tool and with a consistent balance of support from management and teammates.
Be accountable for your team’s knowledge of critical information, such as marketing promotions, corporate initiatives, or new and updated policies.
Ensure all teammates participate in company provided Respectful Workplace Training and AED/CPR Certification within 60 days of hire.