Club Manager

Planet Fitness•Tuscaloosa, AL

15d

About The Position

The Club Manager is responsible for overseeing daily gym operations to ensure a high-quality, Judgement Free experience for all members, while also driving the club’s financial performance. This role requires hands-on leadership to recruit, develop, and manage a high-performing team, as well as maintain a clean, welcoming, and safe environment.

Requirements

Proven leadership and customer service experience (fitness industry preferred).
Excellent communication, organizational, and conflict-resolution skills.
Basic proficiency in Microsoft Office Suite and general computer usage.
Current CPR certification (required).
High school diploma or GED (required).
Must be 18 years of age or older.

Responsibilities

Staff Leadership & Management Recruit, hire, train, and develop all club staff, including Member Service Representatives, Trainers, and Custodians.
Lead by example and provide consistent coaching and mentorship aligned with PF core values.
Create and maintain staff schedules, ensuring full coverage at all times; provide shift support when needed.
Manage employee relations, including conflict resolution, performance evaluations, and disciplinary action when necessary.
Serve as on-call support 24/7 to address urgent club needs and emergencies.
Customer Experience Foster a welcoming, supportive environment for all members, guests, and prospective members.
Ensure that superior customer service is delivered consistently across all member interactions.
Oversee all front desk functions including: Member check-in Phone and in-person inquiries New member sign-ups Club tours Membership account support
Ensure smooth and timely opening and closing of the club each day.
Facility Operations Ensure the facility remains clean, well-maintained, and safe at all times; actively participate in daily cleaning tasks.
Identify and communicate equipment repair needs promptly; coordinate with appropriate vendors or maintenance teams.
Enforce and uphold all safety protocols for members, staff, and equipment usage.
Administrative & Financial Oversight Support marketing and promotional initiatives; ensure staff is well-trained on current campaigns.
Manage club expenses and authorize necessary purchases and refunds.
Complete and submit HR documentation, including payroll-related forms, in coordination with the Corporate Payroll Team.
Track and analyze club performance metrics on a weekly, monthly, and annual basis.