Club Manager

Planet Fitness - Baseline Fitness•Altoona, IA

15d•Onsite

About The Position

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties and Responsibilities Recruit, hire, train, schedule and supervise team members. Member service oversight making sure all team members are providing a great customer service experience at all times. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. Provide support for team members and club members. Create and maintain a positive image for the club. Coaching and counseling performance to help achieve company standards. Ensure prompt opening/closing of gym. Ensure staff are aware and trained on all current marketing promotions. Finish manager portion of onboarding, in Paycom, for all new hires. Ensure the club is open and staffed during all hours of business. Ensuring self and team members are implementing and adhering to all company policies and procedures. Responsible for ordering supplies and tracking inventory.

Requirements

Honesty and good work ethic
At least 1 year of equivalent managerial experience
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Responsibilities

Recruit, hire, train, schedule and supervise team members.
Member service oversight making sure all team members are providing a great customer service experience at all times.
High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
Provide support for team members and club members.
Create and maintain a positive image for the club.
Coaching and counseling performance to help achieve company standards.
Ensure prompt opening/closing of gym.
Ensure staff are aware and trained on all current marketing promotions.
Finish manager portion of onboarding, in Paycom, for all new hires.
Ensure the club is open and staffed during all hours of business.
Ensuring self and team members are implementing and adhering to all company policies and procedures.
Responsible for ordering supplies and tracking inventory.