Club Manager (Westchase)

Houston Fitness Partners • Westchase, FL

12d • Onsite

About The Position

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.” Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You’ll be joining a team that values: People-we genuinely care about our team + members Fun- we enjoy the work Honesty- we lead with integrity Accountability- we own the outcome Drive- we take initiative Characteristics that will make you the perfect fit for our Club Manager: Essential Duties & Responsibilities: Effectively recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, and Fitness Instructor. Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines. Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times. Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner. Manage disciplinary/termination activities. Prepare all HR related forms and send to Corporate HR team in timely manner. Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up. Touring perspective. Facilitate all member requests, issues, and questions. Ensure prompt opening/closing of gym following proper protocols. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily. Ensure safety of employees, members, and club property. Determine and communicate equipment repair in a timely manner. Manage marketing efforts by ensuring that staff are aware and trained on all marketing promotions to meet or exceed revenue goals. Responsible for completing reports (weekly, monthly, annually).

Requirements

• Superior customer service skills, preferably in the fitness industry.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, hardworking, enthusiastic, and energetic!
• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Nice To Haves

• Experience working as an Assistant Manager at Planet Fitness is a plus.

Responsibilities

• Effectively recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, and Fitness Instructor.
• Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
• Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.
• Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner.
• Manage disciplinary/termination activities.
• Prepare all HR related forms and send to Corporate HR team in timely manner.
• Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up.
• Touring perspective.
• Facilitate all member requests, issues, and questions.
• Ensure prompt opening/closing of gym following proper protocols.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff are aware and trained on all marketing promotions to meet or exceed revenue goals.
• Responsible for completing reports (weekly, monthly, annually).

Benefits

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.
• 15 days of Paid Time Off (PTO) and select holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees