Club Manager

Planet Fitness • Apple Valley, MN

216d

About The Position

The Club Manager is responsible for oversight of gym operations to ensure a positive member experience and a financially successful club. This role involves recruiting, hiring, training, scheduling, and supervising team members, as well as ensuring that all team members provide excellent customer service. The Club Manager will be highly involved in front desk tasks, support team members and club members, and maintain a positive image for the club. Additionally, the manager will coach and counsel team performance, ensure prompt opening and closing of the gym, and manage inventory and supplies.

Requirements

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a great customer service experience.
• Manage front desk tasks including greeting members and handling service issues.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel team performance to meet company standards.
• Ensure prompt opening and closing of the gym.
• Train staff on current marketing promotions.
• Complete onboarding for new hires in Paycom.
• Ensure the club is open and staffed during business hours.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 1,001-5,000 employees