Club Manager

Planet Fitness - PF Baseline Fitness • Ames, IA

333d

About The Position

The Club Manager is responsible for the oversight of gym operations to ensure a positive member experience and a financially successful club. This role involves recruiting, hiring, training, scheduling, and supervising team members while ensuring that all staff provide excellent customer service. The Club Manager will be highly involved in front desk tasks, including greeting members, conducting gym tours, and addressing member service issues. Additionally, the manager will support team members and club members, maintain a positive image for the club, and coach staff to meet company standards. Responsibilities also include ensuring the gym opens and closes promptly, training staff on marketing promotions, completing onboarding for new hires, and managing inventory and supplies.

Requirements

• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a great customer experience.
• Manage front desk tasks including greeting members and handling service issues.
• Support team members and club members effectively.
• Maintain a positive image for the club.
• Coach and counsel team performance to meet company standards.
• Ensure prompt opening and closing of the gym.
• Train staff on current marketing promotions.
• Complete onboarding for new hires in Paycom.
• Ensure the club is staffed during all business hours.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level