Club Level Supervisor, American Family Field

Delaware North•Milwaukee, WI

3d•$15 - $18•Onsite

About The Position

Delaware North Sportservice is hiring seasonal Club Lev el Supervisors to join our team at American Family Field in Milwaukee, Wisconsin. As a Club Lev el Supervisor, you will be responsible for leading the team to provide prompt, professional service to guests. If you thrive on excitement and want your workday to fly by, apply now to join the game day action. We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Requirements

Must be self-motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities.
Must be able to implement rules and direct staff.
Excellent communication skills, written and verbal.
Excellent customer service and employee relations skills.
A true desire to satisfy the needs of others in a fast-paced environment.
Must be able to obtain a Milwaukee Bartending License.
Must be at least 18 years old.
Must be able to work nights, days, weekends, and holidays.
Standing and walking for the entire length of the shift.
Frequently required to reach up to 6-7 feet, twist at the waist, bending, and squatting.
Pushing and pulling occasionally, to move equipment, stock, mops, and brooms.
Exposed to outdoors and variable temperatures.

Nice To Haves

At least two years of supervisory experience is preferred.

Responsibilities

Assign duties to scheduled staff.
Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary.
Investigate and resolve complaints regarding food quality, service, or accommodations .
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Assist Manager with staff training and compliance.
Monitor daily and hourly cleaning.
Ensures proper cash handling and tip record-keeping for the shift.
Ensure associates are kept informed of any changes in policies or events.
Other duties as assigned.