Club Level Concierge

Marriott International • Arlington, VA

445d

About The Position

The Club Level Concierge at The Ritz-Carlton Pentagon City is responsible for ensuring a high level of service and guest satisfaction in the club lounge. This role involves monitoring seating availability, maintaining cleanliness, preparing and serving beverages, and anticipating guest needs. The concierge will also handle various operational tasks, including stocking supplies and documenting important information, while adhering to company standards and policies.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
• Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
• Prepare and serve hot, cold, and/or alcoholic beverages.
• Stock ice, glassware, and supplies.
• Anticipate and communicate replenishment needs promptly.
• Wash dishes and serving utensils as needed.
• Complete opening and closing duties.
• Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Document pertinent information in department logbook.
• Forecast additional meal requirements and communicate special requests to the kitchen.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift.
• Perform other reasonable job duties as requested by Supervisors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 51-100 employees