Club Host, TD Garden

Delaware North • Boston, MA

412d • $35,360 - $35,360

About The Position

The Club Host at TD Garden is a part-time role focused on delivering exceptional guest service to Boston Garden Society clients during various events, including Bruins and Celtics games. The position requires a positive attitude and the ability to thrive in a fast-paced environment, ensuring guests have a memorable experience while maintaining exclusive access to clubs and lounges.

Requirements

• Experience working in customer service in a fast-paced environment preferred.
• Must be a positive individual who prioritizes guest satisfaction.
• Ability to work a minimum of 50% of events each month, including nights and weekends.
• Outgoing personality comfortable working with a high volume of guests and clients.
• Ability to work under pressure to solve problems efficiently.
• Ability to perform simple tasks independently after receiving specific instructions.
• Must be able to work in loud environments with flashing lights and lasers.
• Ability to push or lift light weight objects and assist with wheelchairs and other devices.
• Must be able to use a radio with an earpiece.

Responsibilities

• Provide positive, polished, and prompt customer service to Boston Garden Society clients and guests at events.
• Build professional rapport with clients who frequently visit TD Garden.
• Welcome guests by confirming access and providing wristbands.
• Maintain exclusive access to clubs and lounges by checking tickets and wristbands.
• Serve as a subject matter expert on Boston Garden Society amenities and offerings.
• Handle client and guest complaints professionally, escalating to management as necessary.
• Communicate confidently with clients and guests in-person and via phone during events.
• Field incoming phone calls from suite clients and guests, relaying requests accordingly.
• Collaborate with event day personnel to ensure smooth operations during events.
• Execute service recovery by providing resolutions to guest issues as directed by management.
• Surprise and delight fans to ensure best-in-class experiences at TD Garden.
• Perform other duties as assigned by management.

Benefits

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: No Education Listed