Club Host, TD Garden

Delaware North-posted about 1 year ago

$35,360 - $35,360/Yr

Part-time • Entry Level

Boston, MA

Performing Arts, Spectator Sports, and Related Industries

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

The Club Host at TD Garden is a part-time role focused on delivering exceptional guest service to Boston Garden Society clients during various events, including Bruins and Celtics games. The position requires a positive attitude and the ability to thrive in a fast-paced environment, ensuring guests have a memorable experience while maintaining exclusive access to clubs and lounges.

Provide positive, polished, and prompt customer service to Boston Garden Society clients and guests at events.
Build professional rapport with clients who frequently visit TD Garden.
Welcome guests by confirming access and providing wristbands.
Maintain exclusive access to clubs and lounges by checking tickets and wristbands.
Serve as a subject matter expert on Boston Garden Society amenities and offerings.
Handle client and guest complaints professionally, escalating to management as necessary.
Communicate confidently with clients and guests in-person and via phone during events.
Field incoming phone calls from suite clients and guests, relaying requests accordingly.
Collaborate with event day personnel to ensure smooth operations during events.
Execute service recovery by providing resolutions to guest issues as directed by management.
Surprise and delight fans to ensure best-in-class experiences at TD Garden.
Perform other duties as assigned by management.

Experience working in customer service in a fast-paced environment preferred.
Must be a positive individual who prioritizes guest satisfaction.
Ability to work a minimum of 50% of events each month, including nights and weekends.
Outgoing personality comfortable working with a high volume of guests and clients.
Ability to work under pressure to solve problems efficiently.
Ability to perform simple tasks independently after receiving specific instructions.
Must be able to work in loud environments with flashing lights and lasers.
Ability to push or lift light weight objects and assist with wheelchairs and other devices.
Must be able to use a radio with an earpiece.

Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

Club Host, TD Garden

Job Search Resources

Tools

Career Hubs

Guides

Company