Club General Manager

Supreme Fitness Group-posted about 11 hours ago
Full-time • Manager
Honolulu, HI
1,001-5,000 employees
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The Club General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgment Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure your team follows superior customer service guidelines.
  • Recruit, hire, train and develop a high performing team consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
  • Schedule team and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  • Administration and processing of all weekly employee payroll.
  • Resolve employee issues or concerns, exercising diplomacy and professionalism.
  • Escalate member, staff and club issues to Area Manager
  • Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Club cleaning and maintenance
  • Take prospective members on tours and new member sign up.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym.
  • Oversee cleanliness and maintenance of facility
  • Ensure safety of team, members and club property.
  • Determine and communicate equipment repair in a timely manner.
  • Manage marketing efforts by ensuring that your team is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds.
  • Make daily bank deposits, if applicable.
  • Prepare all HR related forms and send to Corporate Payroll Team.
  • At least 1 year management experience.
  • At least 2 years customer service experience.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • High energy, with an upbeat and positive attitude!
  • Punctual and reliable.
  • Strong listener with the ability to empathize and problem solve.
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent preferred.
  • Free Black Card gym membership at all in-network locations.
  • Use of gym facilities and all Black Card amenities
  • Benefits including: medical, 401k, and supplemental insurance.
  • Discounts on merchandise sold at the club.
  • Discounts on movie tickets, theme parks, hotels, attractions, and more.
  • A fun, energetic work environment with a fast-growing organization.
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