Club Concierge - Cavalier Beach Club

Goldkey•Virginia Beach, VA

About The Position

The Club Concierge is responsible for delivering exceptional guest service to all guests of the Cavalier Beach Club level. The Club Concierge ensures efficient day to day operations of the Cavalier Beach Club registration, Member’s lounge and pool deck to include cleanliness and safety the assigned area at all times. Club Concierge may also be cross trained in food and beverage set up and delivery to ensure the Cavalier Beach Club delivers an above average guest experience. The successful Club Concierge will be friendly, professional, well groomed, be flexible in work schedule and assignments and have exemplary attendance.

Requirements

Must be at least 18 years old

Responsibilities

Know your job.
Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations.
Apply experience and training to accomplish tasks.
Be on time.
Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
Be on stage.
Associates are friendly, approachable, and always willing to assist.
Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
Serve.
Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
Work smart.
Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
Use your tools .
Use the approved tools and checklists to complete assigned tasks.
Measure Up.
Associate produces work that meets the standards of the department in terms of volume and quality.
Associate meets goals and measures as defined by Department Leadership.
Respect the space.
Keep your work area clean and organized.
Report any deficiencies promptly to your Supervisor.
Be safe.
Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
Support the Team:
Cooperate with other associates and supervisors striving to create a positive work environment.
Support team efforts through carrying out responsibilities in a constructive and professional manner.
Other duties as assigned.
Handle guest registration as required based on Cavalier Beach Club access policies and procedures for the current season.
Assist Guests with all pool deck needs to include seating, umbrella placement, towel refresh and food and beverage orders.
Arrange guest transportation to and from Cavalier Beach Club as requested.
Maintain cleanliness and organization in the Member lounge.
Assist with responsibilities in the Cavalier Beach Club grille as needed based on business demands.