Club Claims Specialist
About The Position
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. Club Claims Specialist The salary range for this role is $13.70 to $17.75 per hour and is a remote role. Overview: You’ll never be bored in this role - as a Club Claims Specialist, will manage the daily claims process of the Aaron's Club Program. This responsibility will involve being the liaison between Aaron's customers, Aaron's stores, and partner of the Aaron's Club program to ensure claims are received and processed in a timely manner.
Requirements
- HS Diploma, some college preferred
- 3-4 years of experience
- Knowledge and experience with Microsoft Office
Responsibilities
- Delivers consistent, high-quality service to customers & stores throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going support
- Identify and recommend claims process improvements.
- Initiates and conducts follow-ups via proficient use of claims systems and related business systems.
- Maintains current knowledge of store operations and P&L, as well as Aaron's Club products & services.
- Collaborates with Aaron's accounting, financial, IT, and audit teams to ensure the claims payments are received timely and applied accurately to the store P&L
- Assists Aaron's stores with filing Club claims on behalf of the customer, ensuring all needed documentation is completed and sent to BMS, and all stores/customers are provided with high-quality claim handling
- Ability to manage time and resources to handle daily multi-tasking demands
- Strong attention to detail and proactive problem-solving skills
- Commitment to providing excellent customer service
- Initiative, a strong work ethic, and the ability to adapt to new challenges
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental and vision insurance
- 401(k) plan with contribution matching
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- Tuition reimbursement
- Employee Business Resource Groups
- Life and disability insurance
- Paid paternal leave
- Pay on Demand
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
