Club Attendant

The Marcus Corporation•Milwaukee, WI

5d•$15

About The Position

Do you strive to set yourself apart with gracious service and impeccable style? Are you passionate about delivering warm hospitality and creating unforgettable guest experiences at Milwaukee’s premier luxury hotel? If so, The Pfister is looking for you to join our team and continue its iconic legacy. As a Club Lounge Assistant at The Pfister Hotel, you will act as an ambassador of the hotel by providing exceptional food and beverage service, personalized assistance, and information about local attractions. You will ensure guests enjoy a comfortable, seamless, and memorable experience in the Club Lounge. Built in 1893, The Pfister Hotel has been a Milwaukee icon for nearly 130 years. Recognized for its grand tradition of gracious service and timeless style, The Pfister has proudly held the AAA Four Diamond designation for 46 consecutive years—one of only 11 properties in North America to do so since the program’s inception in 1976.

Requirements

Prior customer service experience required; hospitality or food & beverage experience preferred.
High school diploma or equivalent required.
Strong communication skills with the ability to listen effectively and speak/write English clearly.
Ability to work independently while maintaining a guest-focused approach.
Basic math skills for guest transactions and ticketing.
Proficiency with computer systems for guest transactions and data entry.
Ability to stand, walk, and perform duties for extended periods.
Hearing and visual ability to detect and respond to emergency situations.
Flexible availability, including nights, weekends, and holidays.

Responsibilities

Greet guests warmly and provide a hospitable, engaging welcome.
Identify guest needs and offer personalized service throughout their stay.
Provide accurate information regarding hotel features, daily events, F&B outlets, Well Spa, and city attractions.
Perform duties of Club Lounge Attendant, ensuring guests receive first-class service and comfort.
Complete data entry and guest transactions in the front desk computer system.
Set up, replenish, and break down food and beverage offerings as needed.
Maintain cleanliness and organization of the lounge and service stations.
Perform assigned side work such as replenishing condiments and restocking supplies.
Respond to guest inquiries and resolve complaints within scope of authority.
Follow proper health and sanitation practices in all food and beverage areas.
Perform other duties as assigned by management.

Benefits

Complimentary, well-balanced meal every shift.
Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.
Discounted parking and “two-for-one” Marcus Theatres movie tickets.
Career growth opportunities, with transfer options across properties while maintaining service credit.
Early wage access, paid time off, and company-paid life insurance.

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