Club Associate

Meskwaki Bingo Casino Hotel • Columbia Township, IA

1d

About The Position

Greets and assists all guests with a pleasant and courteous attitude.

Requirements

• High School Diploma or GED.
• Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
• Must be able to work directly with the general public.
• Must be flexible with working hours and days off.
• Must possess good interpersonal and communication skills, both verbal and written.
• Requires the ability to handle multiple tasks at the same.
• Must possess basic computer skills.
• Possess tact and diplomacy when assisting guest or employee questions.
• Must be able to meet all non-supervisory training and education requirements.

Nice To Haves

• Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Responsibilities

• Maintains brochure racks.
• Administer the Player’s Club accounts according to rules and regulations.
• Answer questions and disperse club membership information.
• Sets up new club accounts with valid photo identification.
• Assist guest in reference to their club accounts (i.e. points, comp value, coupons, etc.).
• Keep updated and have knowledge of all promotional activities in the casino.
• Maintain and stock club supplies as needed.
• Have knowledge of all office machines in the club.
• Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
• Safeguard and account for the assets of the owners.
• Comply with policies and procedures required by the department, the company, the Meskwaki Gaming Commission, and the National Indian Gaming Commission.
• Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
• Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
• Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
• May issue printed self comps, cash-back and point redemption vouchers, and PBT to customers in accordance with established policies and procedures.
• Report to work on time and as required in professional attire, display a high level of personal Cleanliness and follow personal appearance standards.
• Attends all required meetings and training sessions.
• Assist with Sales and Marketing promotional activities (i.e. Issuance to tickets, gift certificates, coupons and slot tournaments).
• Help with all promotions held at Club Meskwaki.
• Has signatory authority for complimentary – room and/or meal.
• Assumes coat check duties when needed.
• Performs other job related duties as assigned.

Benefits

• Health Plan (Medical, Dental, and Vision)
• PTO
• Holiday Pay
• 401(k) Retirement Savings Plan
• Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees