Club Ambassador

Barton & Gray LLC•Chicago, IL

About The Position

Barton & Gray Mariners Club is dedicated to providing its Members with unmatched experiences on the water, operating over 90 Yachts in 33 harbors, and offering a range of products including Day-boating, Sport-fishing, Overnight Cruising, and more. Reporting directly to the VP of Business Development, and VP of Member Services, the Club Ambassador is an account management role responsible for overseeing Member retention and harbor development with a Member-first approach. The Club Ambassador is a cross-departmental liaison supporting Members, Captains, Member Services, Sales, Events, and Senior Leadership. Their mission is to elevate member satisfaction, drive local business development, and strengthen harbor-level engagement.

Requirements

Proven experience in account management
Strong track record of account management and retention
Proven ability to communicate recommendations to executive management team
Solid technical background with understanding of Member CRM and database management
Skilled at working effectively with various interdepartmental needs
Excellent written and verbal communication skills
This position is based out of Chicago, IL with seasonal Winter travel to Florida West Coast

Responsibilities

Develop and execute the ongoing B&G regional account management strategy that aligns with the Club’s mission and long-term goals
Act as a liaison for the company with members in each harbor of oversight, including member experience opportunities, service mishaps, and complaint handling in partnership with the Member Services team.
Ensure product & hospitality consistency across all points of Member interaction including onboard, training, harbor activities, and more
Constantly evaluate Club locations within region and provide feedback to Locations Manager
Strategize yacht-inventory allocation and timing in conjunction with B&G Logistics Department to maximize member satisfaction within region
Evaluate all points of Day boating-Member interaction and provide suggestions for improvement
Lead efforts to open new harbor within Region of oversight
Actively coordinate, execute, and attend regional Member-events with assistance from B&G Brand Studio
Efficiently communicate all opportunities for sales directly to the Business Development & Sales team for tracking & follow up.
Work with B&G Sales & Business Development teams to explore potential brand partnerships within the region
Gain a deep understanding of the B&G Day-boating experience, and identify product gaps in current offerings
Stew as needed at the request of Members & Supervisor