Club 38 Attendant

PENN Entertainment • Council Bluffs, IA

6h

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Provides timely and courteous food and beverage service to Club 38 ViP guests. Records accurate through counts of Club 38 ViP Lounge guests and companions through the use of the application. Maintains knowledge of all current and upcoming special events in the Club 38 ViP Lounge and helps build excitement for these promotions. Acts as guest service liaison, handles guest opportunities and resolves situations so as to ensure smooth operations and excellent customer service throughout the 38 ViP Club Lounge.

Requirements

• At least one (1) year of guest service experience in a casino environment highly preferred.
• Must possess exceptional customer service and interpersonal skills.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work effectively independently and as part of a team.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must be flexible to work all shifts, including nights, weekends, holidays, and overtime as business needs dictate.

Responsibilities

• Provides timely and courteous food and beverage service to Club 38 ViP guests.
• Records accurate through counts of Club 38 ViP Lounge guests and companions through the use of the application.
• Maintains knowledge of all current and upcoming special events in the Club 38 ViP Lounge and helps build excitement for these promotions.
• Acts as guest service liaison, handles guest opportunities and resolves situations so as to ensure smooth operations and excellent customer service throughout the 38 ViP Club Lounge.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees