Clover Technical Support Specialist-Remote to Wisconsin Residents Only

Fiserv

5d•Remote

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Clover Technical Support Specialist-Remote to Wisconsin Residents Only You will be the primary technical point of contact for small businesses using Clover from Fiserv point of sale (POS) systems. You will own complex, multi-issue cases end-to-end—diagnosing across devices, apps, peripherals, and networks and use remote diagnostics and logs to deliver clear, root-cause fixes. Success means ramping quickly to advanced case types within 3–6 months, balancing first-contact resolution, quality, and merchant confidence.

Requirements

Demonstrated technical troubleshooting experience supporting hardware, software, web applications and APIs, and networks in a customer-facing or call center environment.
Experience with networking fundamentals (Wi Fi/Ethernet troubleshooting)
Experience with basic operating system concepts (and device/peripheral setup and compatibility
Experience reading logs and interpreting error codes; familiarity with web portals and concepts like API response status codes.
High school diploma or general equivalency degree
This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
This role requires flexibility to work overtime that includes weekends and holidays.
This role requires the following home computer and audio equipment requirements: Speed/Stability Requirements- 30mbps download, 15mbps upload, less than 50ms average latency, cannot exceed 125ms max latency and hardwired directly to router. ISP requirements- no cellphone tower-based internet such as T-Mobile 5G or Verizon 5G home internet due to high latency and fluctuating network conditions. The only recommended Internet service types are fully wired-based connections including DSL, Broadband, Cable, and Fiber Optic services. Local Network Requirements- no community-based internet such as networks provided by apartment complexes. The issue primarily lies in CGNAT (Carrier-Grade NAT) is a variant of NAT that is used by internet service providers (ISPs) to provide internet access to their customers. CGNAT works by allowing multiple customers to share a single, public IP address.
Agents should have their own ISP and their own router.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.

Nice To Haves

Point of Sale or payments support experience including merchant acquiring, terminals, peripherals, Europay, Mastercard, and Visa.
Evidence of complex case ownership, RCAs, and knowledge base contributions in metrics driven environment.
Certifications or training (e.g., CompTIA A+/Network+, ITIL Foundation).
Experience with Android operating systems.
Issue ownership and crisp communication, you will coordinate the right people and keep merchants informed.

Responsibilities

Assist with device preferences, configuration, and best-practice usage tailored to their business.
Diagnose across hardware, firmware/app versions, peripherals, and networks (Wi Fi/Ethernet); verify configurations and compatibility; execute fixes using remote diagnostics and web portal tools.
Troubleshoot equipment and processing errors while capturing and analyzing error data to distinguish root cause.
Coordinate cross-functionally with internal service teams to deliver concise root cause analyses (RCAs) and proactively update case status until closure.
Commit to deliver high quality outcomes; you will balance first-contact resolution on complex issues with quality and merchant satisfaction.
Think in systems, not symptoms; you will connect dots across devices, networks, and payments flows.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave