Cloud Training Specialist Senior

Corewell Health • Grand Rapids, MI

3d • Onsite

About The Position

This role is expected to run 12-18 months and is eligible for a potential extension or transition into a direct hire role depending on existing work and high performance. Job Summary Analyzes customer training needs and develops and organizes the training strategy. Understands workflows to develop audience-specific training infrastructure (including traditional and computer-based curriculum materials); organizes the registration and certification processes; and conducts classroom and one-on-one training. Works closely with project leadership and key customers to ensure that the training program is appropriately structured to satisfy a broad range of training audience requirements. Essential Functions Work with the Digital Service CLOUD program team to develop, execute, and maintain training strategies, pathways, and organizational change management materials. Develop experience roadmap to help team members understand the training they should take in a meaningful order as applications migrate from on-premises servers to the cloud. Assess current workforce skills, identify gaps, and determine next steps (update materials, develop talent strategy). Define topics for AWS to provide training on; arrange training sessions including vendor outreach, promoting the events, arrange registration in Workday Learning, room logistics, etc. Work with leaders to define the next set of learner personas to define who will need training & communications. Plan regular meetings (monthly, quarterly) to assess progress and adjust learning plans as needed. Monitor training completion, certification rates, and skill progression. Inform leadership and make action plans to address gaps. Create upskilling plan to ensure leaders are equipped with foundational cloud knowledge to champion adoption and prepare them to support team member development. Provide targeted orientation sessions (virtual & recorded) for each of the training waves. Organize labs, guided projects, and peer learning sessions to build and sustain critical skills. Track learner progress, engagement, and understanding; refine training programs based on feedback. Introduce optional courses and advanced tracks as learners progress. Encourage participation in office hours, mentoring, and learning circles. Assumes ownership of the Cloud Learning Center SharePoint site, including periodic review and update of site content to reflect current state, new learning opportunities, and support ongoing learning. Create a sustainability plan to ensure new team members receive the training and support they need. Periodically review and update course content to reflect new technologies and feedback. Collect feedback and proficiency ratings to inform future training. Collaborate with tech and DS teams to keep pathways current, track KPIs, and manage training administration.

Requirements

• Associate's Degree
• At least 5 years of relevant work experience

Nice To Haves

• Bachelor’s Degree
• Experience working with cloud, on-prem, and/or platform IT services
• Experience analyzing customer training needs, developing and organizing the training service, and providing training
• Participant in multiple phases of an integrated system implementation

Responsibilities

• Work with the Digital Service CLOUD program team to develop, execute, and maintain training strategies, pathways, and organizational change management materials.
• Develop experience roadmap to help team members understand the training they should take in a meaningful order as applications migrate from on-premises servers to the cloud.
• Assess current workforce skills, identify gaps, and determine next steps (update materials, develop talent strategy).
• Define topics for AWS to provide training on; arrange training sessions including vendor outreach, promoting the events, arrange registration in Workday Learning, room logistics, etc.
• Work with leaders to define the next set of learner personas to define who will need training & communications.
• Plan regular meetings (monthly, quarterly) to assess progress and adjust learning plans as needed.
• Monitor training completion, certification rates, and skill progression.
• Inform leadership and make action plans to address gaps.
• Create upskilling plan to ensure leaders are equipped with foundational cloud knowledge to champion adoption and prepare them to support team member development.
• Provide targeted orientation sessions (virtual & recorded) for each of the training waves.
• Organize labs, guided projects, and peer learning sessions to build and sustain critical skills.
• Track learner progress, engagement, and understanding; refine training programs based on feedback.
• Introduce optional courses and advanced tracks as learners progress.
• Encourage participation in office hours, mentoring, and learning circles.
• Assumes ownership of the Cloud Learning Center SharePoint site, including periodic review and update of site content to reflect current state, new learning opportunities, and support ongoing learning.
• Create a sustainability plan to ensure new team members receive the training and support they need.
• Periodically review and update course content to reflect new technologies and feedback.
• Collect feedback and proficiency ratings to inform future training.
• Collaborate with tech and DS teams to keep pathways current, track KPIs, and manage training administration.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree