Cloud Tech Lead - Service Cloud

Salesforce•Indianapolis, IN

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Purpose of the Role The Cloud Technical Lead for Field Service operates as the top individual-contributor technical authority for Salesforce Field Service. The role exists to lead complex escalations, strengthen product stability, drive adoption of scalable architecture patterns, and influence product direction through deep system insight and customer intelligence.

Responsibilities

Lead the highest-complexity Field Service escalations globally (SEV1/SEV2), providing executive-level clarity and technical direction.
Serve as the principal technical expert across architecture, optimization, mobile/offline behavior, integrations, and workflow design.
Partner with Product & Engineering to shape roadmap priorities, drive quality improvements, and validate new capabilities.
Develop advanced diagnostics, SOPs, and content frameworks that reduce inflow and enable global teams.
Provide solution architecture guidance for strategic accounts and cross-cloud implementations.
Act as the senior technical advisor to Support, CCE, Success, and Field teams.