Cloud System Administrator

Synechron Inc•Belgrade, MT

40d•Hybrid

About The Position

At Synechron, we harness the power of digital transformation to drive business success. As a global consulting firm, we combine creativity with advanced technology to deliver innovative solutions across industries. Having been recognized with multiple employer awards, we are committed to building talented teams and creating a dynamic work environment. We are hiring a Cloud System Administrator Hybrid working model - Novi Sad or Belgrade office Role Description: Join our team as a Cloud System Administrator, focusing on delivering critical support for cloud infrastructure environments. In this role, you will ensure operational stability, maintain infrastructure currency, and provide timely responses to incidents and requests. We are looking for proactive and dependable engineers who follow standard operating procedures and can independently troubleshoot issues, including providing out-of-hours support.

Requirements

Minimum 3-5 years of experience in cloud operations or infrastructure support roles
Extensive practical experience with AWS services including EC2 (plus EBS and AMI management), EKS, RDS, RedShift, S3, SFTP via AWS Transfer Family, IAM/Identity Center, and VPC fundamentals
Strong skills in operating system support, especially Windows environments, including patch management via AWS Systems Manager (SSM) and backup/restore procedures
Ability to follow detailed runbooks and documented procedures with accuracy
Strong problem-solving skills and the ability to act independently where standards do not apply
Comfortable providing out-of-hours support in a professional and methodical manner
Good communication skills for effective teamwork and issue escalation
Familiarity with IT Service Management (ITSM) practices
Proactive and adaptable mindset suited for a dynamic support environment

Nice To Haves

Experience with monitoring and observability tools such as Datadog
Familiarity with Azure DevOps pipelines or similar CI/CD platforms
Basic knowledge of Terraform infrastructure automation
Understanding of OS security tools including CrowdStrike
Experience with Active Directory / Entra ID
Familiarity with cloud security posture management tools like Wiz
Exposure to Azure cloud services
AWS Certified SysOps Administrator - Associate
AWS Certified Solutions Architect - Associate

Responsibilities

Support cloud environments primarily on AWS, including EC2, EBS, AMI, EKS, RDS, RedShift, S3, SFTP (AWS Transfer Family), IAM/Identity Center, and VPC configurations
Follow runbooks and documented procedures for incident response, system monitoring, and routine operational tasks
Provide operating system support mainly for Windows environments, including patching through AWS Systems Manager (SSM), backup, and restore operations
Troubleshoot and resolve operational issues independently, taking ownership of problems
Collaborate effectively with cross-functional teams and escalate issues beyond scope or expertise as necessary
Participate in out-of-hours support rotations to maintain 24/7 operational continuity
Maintain clear and up-to-date documentation on operational procedures, incident tickets, and system status
Ensure smooth handoff and communication with adjacent teams such as Database Administrators and Network Operations
Contribute to continuous improvement initiatives and business-as-usual (BAU) project work

Benefits

Competitive compensation package based on experience and skills
Flexible hours and hybrid work options, allowing you to achieve a work-life balance that suits your needs
Private health insurance plan
Access to continuous training, accredited certifications, and a range of resources to help you grow professionally
Personalized leadership training program
FitPass membership to support your well-being and mental health support programs
Comprehensive Referral Rewards Program

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