Cloud Support Engineer

Akamai Career Site

66d • $58,800 - $122,200

About The Position

Join our best-in-class global technical support team. Our Team strives to be the most trusted support services partner and to keep our customers' online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers' online presence. In this strategic role you'll get to solve complex technical issues for our customers applying best practice solutions. You'll act as a mentor to the wider team. Through proactively reviewing and mitigating risk, you'll minimize any potential service disruptions for top global internet companies.

Requirements

• 2 years of relevant experience and a Bachelor's degree in Computer Science, Engineering, another related field or its equivalent
• Experience providing technical solutions and support
• Experience with Linux/Unix-like operating systems
• Familiarity with the Internet, including technologies and fundamental protocols such as DNS, TCP/IP and HTTP
• Knowledge of one or more web programming languages (Java, Python, Shell scripting)
• Effective team player willing to collaborate with people across the business

Responsibilities

• Working with internal cross functional teams to solve technical problems for our customers
• Acting as a trusted technical advisor to our strategic customers
• Solving technical problems, demonstrating Akamai's value, and communicating clearly and effectively to both technical and business audiences
• Managing support for Media, Web and Enterprise customers

Benefits

• Healthcare
• 401K savings plan
• Company holidays
• Vacation (in the form of PTO)
• Sick time
• Family friendly benefits including parental leave
• Employee assistance program including a focus on mental and financial wellness
• Employee Stock Purchase Plan (ESPP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees