Cloud Support Engineer I

MicroStrategy • Tysons, VA

7d

About The Position

Job Description Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.

Requirements

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
• Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies
• Windows/Linux system administration knowledge
• Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP
• Experience with Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
• Strong analytical and troubleshooting skills
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
• Excellent oral and written English communication skills

Nice To Haves

• Cloud Certifications (Linux Foundations, Kubernetes, AWS, Azure, Google Cloud)

Responsibilities

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies.
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance.
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities.
• Collaborate and communicate effectively with peers, internal application and software development teams
• Prioritize and communicate product defects and enhancements to development teams.
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums.
• Enhance personal and professional growth by participating in Internal Development Programs.
• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Engineering team on troubleshooting of platform related issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees