Cloud Support Engineer Evenings

ManTech-posted 4 months ago
Full-time
Tysons, VA
Professional, Scientific, and Technical Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH! MANTECH seeks a motivated, career and customer-oriented Cloud Support Engineer to join our team in Tysons, VA. The Cloud Support Engineer will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.

  • First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must.
  • Maintain response and resolution speed as defined by SLOs
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to Customer
  • Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers.
  • Work Shift - this is for a evening shift 2pm-10pm position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
  • Associates degree in computer science or related field (2 years of relevant professional experience may be substituted for a degree) and 1+ year of relevant professional experience.
  • In lieu of education/experience, each of the following certifications may substitute as follows: AWS Cloud Practitioner or Azure Fundamentals (AZ-900) can substitute 0.5 years' experience.
  • CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+ can substitute 1 year of experience.
  • AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or Certified Information Systems Security Professional (CISSP) can substitute 2 years' experience.
  • Basic understanding of Networking and Cloud technologies
  • Working knowledge of Systems: UNIX/Linux or Windows
  • Working knowledge of any customer service ticketing system
  • Ability to read runbooks & playbooks & provide meaningful summaries to Customers
  • Working knowledge of Google Workspace Tools (Doc, sheets and Slides)
  • Great communication skills (written and verbal)
  • Experience working with ServiceNow
  • CCNA or equivalent
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Cloud Support Engineer Resume Examples
•
Cloud Support Engineer Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service