Cloud Support Engineer-Deployment

Amazon • Seattle, WA

436d • $86,000 - $185,000

About The Position

As a Cloud Support Engineer at Amazon Web Services (AWS), you will leverage various cloud technologies to assist customers in scaling their impact in global markets. This role focuses on Infrastructure Automation, Configuration Management, and Containerization, requiring you to troubleshoot and provide tailored solutions to complex customer issues while continuously learning and developing new technical skills.

Requirements

• Minimum of 3+ years of related professional experience and a bachelor's degree in Engineering, Computer Science, Mathematics, or a related field, or equivalent military experience.
• Experience with system administration and troubleshooting operating systems (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN).
• Experience with administration and troubleshooting for DevOps/Deployment, Container Orchestration Management, and/or Configuration Management.
• Experience with continuous integration technologies (Chef, Puppet, Docker, Jenkins, Ansible, or related tools).

Nice To Haves

• Knowledge of the complete deployment lifecycle (design, build, test, deploy).
• Experience with hypervisor/virtualization, Kubernetes, Docker, and containerization.
• Understanding of cloud computing concepts and/or experience with cloud platforms (AWS, Azure, Google Cloud).
• Experience scripting or developing in languages such as UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
• Knowledge of security concepts/best practices in securing application architectures from external threats.

Responsibilities

• Solve customer cases through various contact channels (telephone, email, web/live chat) using advanced troubleshooting techniques.
• Drive initiatives to improve support-related processes and enhance customer experience through tutorials, technical articles, and training.
• Provide feedback to internal AWS teams to improve services based on customer support experience.
• Work on critical, complex customer problems that may span multiple AWS services.
• Act as an interviewer in hiring processes and mentor new team members.

Benefits

• Flexible work hours and arrangements
• Mentorship and career growth opportunities
• Diversity and inclusion programs
• Work-life balance initiatives
• Comprehensive medical, financial, and other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees