Cloud Support Administrator (Full Scope Polygraph)

ZP Group • Redmond, WA

71d • $90,000 - $130,000

About The Position

Zachary Piper Solutions is seeking a TechOps/Cloud Support Administrator to support a critical Security Operations Center in Redmond, WA. The team is seeking a skilled system administrator to provide end-to-end operation support for Azure core and Office365 platform. This position requires a TS/SCI Full Scope Polygraph clearance and involves working in a 24x7 operational environment with mid and evening shifts available.

Requirements

• Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.
• IT troubleshooting and end user support; experience with Microsoft O365, Windows Active Directory, and software functions.
• Experience administering servers and applications in cloud environment.
• Programming/Scripting experience: Java, Python, Bash, Powershell.
• Experience utilizing Remedy or ServiceNow ticketing systems.
• Openness to shift work, as 24/7 support is essential.

Responsibilities

• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, and providing equipment assistance/troubleshooting.

Benefits

• Compensation: $90,000 - $130,000+ based on years of experience.
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by law.
• Opportunity to get your foot in the door with cyber security.
• Long-term stable program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees