Cloud Space Engagement Analyst

Cognizant Technology Solutions•New York, NY

51d•$86,000 - $100,000•Onsite

About The Position

As part of the Service Delivery team in the CMT vertical at Cognizant, you will be supporting a major cloud service provider's sales organization. We are seeking a detail-oriented Cloud Space Engagement Analyst to manage the planning, coordination, and execution of customer engagements in the Cloud Space. This role requires working 5 days from the office and close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences. Only local candidates will be considered

Requirements

Experience in Cloud sales and familiarity with cloud computing concepts.
A Bachelor's degree with 3-6 years of experience in customer engagement delivery from SaaS/IaaS/PaaS domain
Excellent planning and organizing skills, including stakeholder management.
Excellent written, verbal, and presentation skills, including comfort presenting to executive and C-level audiences.

Nice To Haves

Excellent organizational and time-management skills.
Strong communication and interpersonal skills.
Ability to work effectively under pressure and manage multiple projects simultaneously.
Experience collaborating with cross-functional teams.
Experience delivering presentations or demonstrations.
Expertise in Agile & Scrum Methodologies

Responsibilities

Conduct initial planning calls to understand client and sales team needs
Develop agendas based on client use cases and customer needs, using documentation provided by the Cloud Space team
Gather required logistical information from sales teams (e.g. dietary restrictions, headcount, room setup needs) and communicate to the appropriate site teams
Source and align an appropriate speaker to each agenda topic.
Conduct speaker preparation calls and know before you go calls to ensure speakers and sales teams are aligned and ready for the engagement.
Confirm that each speaker has relevant talking points and content ready to go
Update agendas in Cloud Space tool to ensure sessions are properly tracked
Leverage templates to create and share meeting slide content (e.g. meeting slide deck) using templates.
Ensure smooth execution during client engagements
Send post-event surveys and document insights shared by account teams
Track and report performance metrics
Collaborate with various departments to ensure engagement success, from on-site teams for day-of experience (catering, reception, events, AV, demos) to product/technical teams for session content
Complete necessary trainings if processes are updated or new product training is required