Cloud Solution Engineer

Infineon Technologies • Chandler, AZ

23d

About The Position

As a Cloud Solution Engineer, you will be part of the global team and play a key role in designing, implementing, and supporting cloud-based applications with a focus on SAP Business Technology Platform (SAP BTP) and Cloud Applications. Your Role Key responsibilities in your new role Perform operational support such as Incident Management, Change Management and Problem Management Manage Incident and Service Order tickets in receive, categorize, prioritize and track incidents or service orders using remedy tool as the central Infineon ticketing platform Analyze, investigate, fix known issues, provide workarounds to users and work towards timely resolution according to SLAs Conduct Internal Control Monitoring to provide daily system checks and monitoring as required and drive efficiencies to ensure the system and processes perform effectively Perform problem management to identify problem trends and implement corrective actions, communicate with the change request team and application owners Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans Maintain cloud platform SAP BTP and cloud-based applications. This includes tasks such as technical environment management, security and compliance, user and role management Evaluate emerging cloud technologies and propose improvements for performance, scalability, and security Collaborate with global and cross-functional teams to ensure smooth integration and operation of cloud services Able to work 24/7 on call standby support on a rotation basis including weekend

Requirements

• Bachelor's Degree in Computer Science, Information Technology or any relevant equivalent field
• Minimum 1 year of relevant professional experience in system support or end-user support. Fresh Graduate with relevant experience will be considered
• Good analytical and problem-solving skills and able to critically engage with new issues
• Excellent communication (English) and strong interpersonal skills to interact with cross-functional global teams

Nice To Haves

• Knowledge or familiarity with java script and node.js is a plus

Responsibilities

• Perform operational support such as Incident Management, Change Management and Problem Management
• Manage Incident and Service Order tickets in receive, categorize, prioritize and track incidents or service orders using remedy tool as the central Infineon ticketing platform
• Analyze, investigate, fix known issues, provide workarounds to users and work towards timely resolution according to SLAs
• Conduct Internal Control Monitoring to provide daily system checks and monitoring as required and drive efficiencies to ensure the system and processes perform effectively
• Perform problem management to identify problem trends and implement corrective actions, communicate with the change request team and application owners
• Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans
• Maintain cloud platform SAP BTP and cloud-based applications. This includes tasks such as technical environment management, security and compliance, user and role management
• Evaluate emerging cloud technologies and propose improvements for performance, scalability, and security
• Collaborate with global and cross-functional teams to ensure smooth integration and operation of cloud services
• Able to work 24/7 on call standby support on a rotation basis including weekend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees