Cloud Solution Architect - CTJ -TS

Microsoft Corporation • Reston, VA

26d • Remote

About The Position

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community. We're looking for a Cloud Solution Architect (CSA)-Cross Solution, who is passionate about the need for People & Process to enable our customers' AI transformation on the Microsoft Cloud. You will be part of a team of CSAs leveraging Microsoft Cloud and professional subject matter expertise helping customers achieve business value from their Microsoft investments by focusing on areas such as governance, operations, adoption, Copilot, AI, FinOps, Security Operations and more. This role is flexible in that you can work from home with up to 50% customer travel. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Security Clearance Requirements:
• Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• The successful candidate must have an active U.S. Government Top Secret Security Clearance.
• Ability to meet Microsoft, customer and/or government security screening requirements arerequired for this role. Failure to maintain or obtain the appropriate clearance and/or customerâ screening requirements may result in employment action up to and including termination.
• Clearance Verification:
• This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check:
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification:
• This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

Nice To Haves

• Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company
• Experience in the enterprise customer segment Experience with technical writing, presentation, and training skills Face-to-face customer engagement experience
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects Experience developing strategic ongoing customer relationships
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
• Certifications: ITIL/Service Management/ProSCI Change Management

Responsibilities

• You will drive positive Customer Satisfaction and become a trusted advisor and provideâ feedback & insights from customers/partners as you develop and expand existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs) and business stakeholders.
• You will provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs).
• You will develop opportunities to drive Customer Successâ business results and help Customersâ get value from their Microsoft investments.
• You will identify resolutions to Customer blockers by leveraging Microsoft Cloud and professional subject matter expertise.â Deliver according to Microsoft Cloud and industry best practices and using repeatable Intellectual Property (IP)â .
• You will identify and evaluate industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around customer preferences, environments, business needs, competitive landscape), and maps organizational best practices and digital transformation solutions to customer/partner business outcomes.
• You will align individual skilling to team/area demands & Customer Success goalsas you accelerate customer outcomes, share expertise in relevant communities, contribute to IP creation & re-use toâ accelerate customer outcomes and connect gaps and patterns across business and technology areas and drives changes and improvements to existing Intellectual Property (IP), technologies, and/or processes that enable solutions to scale across customers/partner as you drive consumption acceleration, as well as IP reuse and best practice sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 5,001-10,000 employees