Microsoft-posted 4 months ago
$106,400 - $203,600/Yr
Full-time • Mid Level
Remote • Reston, VA
Professional, Scientific, and Technical Services

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community.

  • Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems.
  • Identifies and/or translates customer/partner problems into industry solutions.
  • Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.
  • Proactively identifies, escalates, and mitigates blockers using appropriate tools.
  • Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed.
  • Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale.
  • Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.
  • Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction.
  • Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks.
  • Executes work in compliance with industry and Microsoft guidelines and procedures.
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • 3+ years' experience with the Microsoft Power Platform and/or Microsoft Dynamics 365 CE.
  • 4+ years experience working in a customer-facing role (e.g., internal and/or external).
  • 4+ years experience working on technical projects.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
  • Dynamics 365/Power Platform Cloud Solution Architect should be experienced in implementing, operating, customizing, tuning, and troubleshooting Power Platform and Dynamics 365 systems.
  • Troubleshooting knowledge & skills.
  • Good understanding of ITIL/Service Management.
  • Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company.
  • Must possess strong technical writing, presentation, and training skills.
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • Developer experiences advantageous (ability to read/write C# and Javascript).
  • Experience in the enterprise customer segment preferred.
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service