Cloud & Server Infrastructure Intern

The Kinetic Group•Anoka, MN

2d•$22 - $27

About The Position

The Kinetic Group is a world leader in the design, manufacturing, and distribution of small caliber ammunition under the iconic brands B&P, CCI, Federal Premium, Fiocchi, HEVI-Shot, Remington and Speer. We have domestic ammunition manufacturing facilities in Minnesota, Idaho, Arkansas, and Missouri, and service law enforcement, government agencies and sporting enthusiasts throughout the world. Today, The Kinetic Group is a part of the Ammo+ division of The Czechoslovak Group (CSG), which holds a diverse portfolio of companies in the defense, security, automotive, aerospace and rail industries. At The Kinetic Group, our interns play a vital role in advancing our mission to deliver high-quality, reliable ammunition to customers worldwide, offering you a unique chance to make a real impact in an industry fueled by precision and passion. The Cloud & Server Infrastructure Intern will support the IT Infrastructure team by assisting with break/fix troubleshooting, ticket resolution, and user provisioning across our hybrid cloud and on‑premises environments. This role is designed for someone eager to learn the fundamentals of enterprise IT operations while contributing directly to day‑to-day support activities. This intern will report to the Sr. IT Manager of Cloud & Server Infrastructure and is based out of our Anoka, MN office or our Lewiston, ID office.

Requirements

Currently pursuing a degree in Computer Science, Information Systems, Engineering, or a related technical field.
Interest in IT support, system administration, or cloud/infrastructure engineering.
Basic understanding of Windows systems, Active Directory, or networking concepts.
Strong communication skills and a customer‑focused mindset.
High attention to detail and a process‑oriented approach.
Curiosity and a desire to grow in enterprise IT.

Nice To Haves

Exposure to scripting languages (PowerShell, Python, Bash) is helpful but not required.

Responsibilities

Resolve incoming support tickets related to system access, application issues, and basic infrastructure problems.
Troubleshoot break/fix issues involving Windows systems, collaboration tools, and user applications.
Assist with diagnosing server or service interruptions under guidance from senior engineers.
Document troubleshooting steps and resolutions to build internal knowledge resources.
Create, modify, and deactivate user accounts in Active Directory, Azure AD, and other enterprise systems.
Assign and adjust permissions, group memberships, and application access based on established workflows.
Support onboarding and offboarding processes, ensuring timely and accurate provisioning.
Help maintain identity and access management documentation and process guides.
Assist with routine patching, updates, and software deployments.
Monitor system alerts and escalate issues when necessary.
Support backup checks, VMware tasks, and basic storage environment maintenance.
Participate in small operational projects such as cleanup tasks, automation scripting, or configuration updates.
Shadow infrastructure engineers to learn about cloud services, server administration, and enterprise IT operations.
Collaborate with team members to improve processes and enhance support efficiency.