Cloud Ops Engineer (Observability)

Fiserv•Berkeley Heights, NJ

2d•$110,000 - $186,000

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. About your Role: As a Cloud Operations Engineer with a focus on Azure and observability, you will play a key part in maintaining and improving the reliability, performance, and visibility of our cloud environment. This role centers on operational support, troubleshooting, monitoring, and enhancing telemetry, not building new cloud platforms. You will partner with engineering, security, and platform teams to ensure that Azure workloads are fully monitored, compliant, and operationally healthy using tools such as Azure Monitor, Log Analytics, Application Insights, Dynatrace, and Splunk.

Requirements

6+ years of experience in cloud operations, systems engineering, or distributed systems troubleshooting.
4+ years of hands‑on experience supporting Microsoft Azure, especially Azure Monitor, Log Analytics, Application Insights, Entra ID, and Azure Networking.
4+ years of experience with observability tools such as Azure Monitor, Dynatrace, Splunk, or similar platforms.
4+ years of experience scripting with Python, PowerShell, or Bash.
Strong troubleshooting skills in cloud environments, including logs, metrics, performance, and connectivity.
Experience with Infrastructure as Code (Terraform, Bicep, ARM) for operational updates.
6+ years of an equivalent combination of educational background, related experience, and/or military experience.
Must be a U.S. Citizen or Permanent Resident.
This role requires the use of a computer and audio equipment.

Nice To Haves

Solid understanding of core networking and infrastructure concepts (DNS, HTTP/S, routing, load balancing).
Experience with containers or Kubernetes monitoring.
Azure or observability‑related certifications.
Familiarity with SRE practices (SLIs/SLOs, postmortems, incident lifecycle).

Responsibilities

Support day‑to‑day operations of existing Azure cloud services, including troubleshooting issues related to networking, IAM, performance, and service health.
Strengthen observability by improving metrics, logs, traces, dashboards, and alerting across applications and cloud services.
Maintain and refine monitoring standards using Azure Monitor, Dynatrace, and Splunk.
Review and enhance operational runbooks, documentation, and incident response processes.
Work closely with teams to ensure workloads meet security, audit logging, and compliance requirements.
Identify monitoring gaps and implement improvements to enhance operational visibility and reliability.

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