Cloud Operations Engineer I

International Game Technology • Reno, NV

422d • $44,990 - $96,845

About The Position

The Cloud Operations Engineer I at IGT is responsible for the design, development, and maintenance of cloud systems, ensuring high availability and reliability of IGT's gaming applications across various cloud platforms. This role emphasizes customer service and collaboration between software development and infrastructure teams, contributing to the overall success of IGT's cloud-managed services.

Requirements

• Bachelor's degree or equivalent experience required.
• 1+ year of knowledge in security, networking, administration, and hardware.
• Ability to obtain gaming licenses and pass a background security investigation.
• Strong interpersonal skills to interact professionally with all levels of employees.
• Ability to handle high levels of stress and maintain congeniality with customers and colleagues.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
• Availability for 24/7 schedule rotation.

Nice To Haves

• Microsoft and networking certifications are a plus.
• Experience with containerization platforms like Kubernetes and Docker.

Responsibilities

• Design and develop builds, scripts, and installation procedures for cloud systems.
• Ensure end-to-end stability and performance tuning of IGT applications in cloud environments (AWS/GCP/Azure).
• Collaborate with software development and infrastructure teams to enhance service delivery.
• Maintain production infrastructures hosting IGT's software across multiple platforms.
• Diagnose, troubleshoot, and reproduce reported issues in a lab environment to implement solutions in production.
• Carry out new installations, maintenance, and long-term support of IGT's gaming systems and software applications.
• Establish and build relationships with internal and external stakeholders.
• Exceed expectations for established SLAs related to global systems engineering support.
• Conform to standardized processes when operating remote connectivity solutions for real-time support.
• Stay current with emerging technologies relevant to the business.

Benefits

• 401(k) Savings Plan with Company contributions
• Health, dental, and vision insurance
• Life, accident, and disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees