Cloud Operations and Customer Support Team Lead

General Dynamics-posted about 1 year ago
$101,566 - $131,584/Yr
Full-time • Mid Level
Springfield, VA
10,001+ employees
Transportation Equipment Manufacturing
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The Cloud Operations and Customer Support Team Lead at GDIT is responsible for delivering effective solutions to complex problems while ensuring high availability and performance of cloud services. This role emphasizes operational excellence, efficiency, and exceptional customer support, making it critical for maintaining and improving cloud infrastructure for intelligence customers.

  • Serve as the primary contact for the Cloud Operations and Customer Support Team, ensuring high availability and performance of CORE web services.
  • Provide strategic leadership to enhance team performance and service delivery.
  • Optimize operational processes and methodologies for efficiency.
  • Deliver outstanding technical support and customer service, responding to and resolving issues promptly.
  • Collaborate with engineering teams to support the user consumption of applications in a complex enterprise cloud environment.
  • Monitor applications to identify and address performance or availability issues.
  • Continuously assess application infrastructure for scalability and performance improvements.
  • Develop and maintain detailed documentation for application support procedures.
  • Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
  • 5+ years of experience in IT, with a strong focus on cloud operations and customer support.
  • Proven leadership skills with the ability to collaborate effectively across teams and disciplines.
  • Proficiency in AWS cloud services and infrastructure management.
  • Strong troubleshooting and problem-solving abilities.
  • Experience delivering customer-focused technical support.
  • Solid understanding of Linux distributions (e.g., RedHat, CentOS).
  • Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
  • Excellent communication and teamwork skills.
  • DoD 8140 IAT Level II compliance or higher is required.
  • Experience with GitLab and RedHat.
  • Technical support certifications.
  • Paid jury duty
  • Health savings account
  • Internal mobility program
  • AD&D insurance
  • Paid holidays
  • Disability insurance
  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Parental leave
  • 401(k) matching
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