Cloud Operation Engineer

Thales • Austin, TX

61d • $107,637 - $179,395

About The Position

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. The job is to support our government cloud customers. This will be part of our Copilot/Foundation product. Essential Functions Supporting the company-defined AWS cloud strategy. Enjoying solving problems, working with customers, and have technical backgrounds from a variety of different fields Collaborating and working very closely with Site Reliability Engineering and Security teams. Providing general guidance on questions from internal customers to troubleshooting and reproducing complex performance issues Understanding of infrastructure monitoring, logging, alerting release and configuration management Actively participating in change and incident management processes and coordinating several stakeholders. Ensuring day-to-day excellent support to internal engineering and services teams. Analyzing and solving operational problems across functional components Making sure about continuous Thales AWS cloud improvements. Continuous automation to ease day to day. Ensure the security, availability and reliability of the services implemented in the cloud. Support and troubleshoot overall cloud installations and upgrades Respond to general Cloud Ops requests Ensure security software is kept up to date Ensure cloud platform security, availability, speed and reliability Analyze the requirements and support organizations in their transition to cloud systems

Requirements

• 3 to 5+ years of experience in managing and handling Cloud (AWS)
• To succeed at this job, you must have a strong customer focus and prior experience as a Cloud Operations Engineer or DevOps Engineer.
• Should have developer skills.
• You must have past experiences on Linux/Windows based OS, experience in monitoring/logging like Datadog and Pagerduty.
• Have experience with incident and change management process.
• We are looking for someone with excellent network analysis fundamentals, robust troubleshooting skills with large-scale customer support systems and processes.
• Should have hands-on experience in Python, Terraform, Cloud Formation, Gitlab etc
• Bachelor’s degree / Master’s

Nice To Haves

• 3 to 5+ years of experience in managing and handling Cloud (AWS/GCP/Azure)
• Certification – In cloud
• Have good development skills to automate day to day activities.
• Bachelor’s degree / Master’s degree

Responsibilities

• Supporting the company-defined AWS cloud strategy.
• Collaborating and working very closely with Site Reliability Engineering and Security teams.
• Providing general guidance on questions from internal customers to troubleshooting and reproducing complex performance issues
• Understanding of infrastructure monitoring, logging, alerting release and configuration management
• Actively participating in change and incident management processes and coordinating several stakeholders.
• Ensuring day-to-day excellent support to internal engineering and services teams.
• Analyzing and solving operational problems across functional components
• Making sure about continuous Thales AWS cloud improvements.
• Continuous automation to ease day to day.
• Ensure the security, availability and reliability of the services implemented in the cloud.
• Support and troubleshoot overall cloud installations and upgrades
• Respond to general Cloud Ops requests
• Ensure security software is kept up to date
• Ensure cloud platform security, availability, speed and reliability
• Analyze the requirements and support organizations in their transition to cloud systems

Benefits

• Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees