Cloud Onboarding Engineer

Cloud at Work

143d • $75,000 - $90,000

About The Position

Under the direction of the Onboarding Team Lead, the primary function of the Cloud Onboarding Engineer is to administer a variety of technical projects related to the setup, maintenance, onboarding, and support of Cloud at Work’s new and existing clients.

Requirements

• A degree in a technology field or 5+ years of experience in a similar position.
• Ability to interface with individuals at all levels within a client’s organization in a professional manner and strive to maintain constructive working relationships.
• Demonstrated success in working with people in establishing goals, objectives, and change management plans.
• Strong communication and collaboration skills.
• Experience/training in providing technical support.
• Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
• Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks.
• Ability to easily adapt to and learn new technologies.
• Maintain important records efficiently and accurately.
• Maintain confidentiality of information processed or prepared.
• Perform duties and responsibilities independently.
• Ability to coordinate, research, and analyze special projects/reports.
• Establish and maintain effective working relationships with other Cloud at Work employees, supervisory personnel, clients, and partners.
• Perform time management and scheduling functions, meet deadlines, and set project priorities, including following up on such functions or projects.
• Ability to perform duties with awareness of all requirements of Cloud at Work policies.
• Must possess positive, professional interpersonal skills.

Nice To Haves

• Experience with Sage products.
• Experience with ConnectWise Automate and Manage, LogicMonitor, vCenter/vCloudDirector, Nerdio, Azure, IT Glue/BitWarden.

Responsibilities

• Act as a voice for the client as needed.
• Manage new client onboardings into VMware and Azure, change requests and upgrades.
• Respond to tickets and requests from clients, partners, and internal teams following our SLAs.
• Serve as senior support escalation.
• Participate in after-hours on-call.
• Develop and create documentation for both internal and client-specific environments.
• Develop and recommend cost-saving technical system and process improvements.
• Special Projects assigned by the Onboarding Team Lead.

Benefits

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees