Cloud Network Engineer

Freedom First Credit Union•Roanoke, VA

About The Position

The Cloud Network Engineer will support the design, implementation, and maintenance of both cloud-based and on-premises network infrastructure. This role involves configuring and troubleshooting network components, ensuring secure and reliable connectivity across environments, and assisting with system administration tasks. The engineer will collaborate with IT teams to resolve issues, optimize performance, and apply security best practices. Ideal candidates have hands-on experience with cloud networking and traditional network technologies and may expand their skillsets by leveraging AI driven tools for network monitoring and automation.

Requirements

Three years to five years of similar or related experience.
A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions.
Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust.
Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.
Experience supporting and troubleshooting Windows Server and Windows Client environments.
Hands-on experience with Azure networking components (VNETs, NSGs, VPN Gateways, ExpressRoute).
Familiarity with Azure Backup, Site Recovery, and geo-redundant storage for disaster recovery.
Ability to diagnose and resolve connectivity issues across hybrid environments (on-prem and Azure).
Basic scripting or automation skills using PowerShell and Azure CLI; experience with workflow automation desirable.
Understanding of identity and access management in Azure (Azure AD, Conditional Access).
Exposure to AI-driven monitoring tools (Azure Monitor, Defender for Cloud) for proactive issue resolution.
Ability to create clear documentation and deliver findings in presentation format.
Strong analytical and problem-solving skills.
Effective collaboration with IT, Risk, and Enterprise Architecture teams.

Responsibilities

Implement, configure, and maintain network infrastructure across cloud and on-premises environments.
Monitor network performance and troubleshoot connectivity issues.
Apply Credit Union security best practices for network and cloud environments.
Design, evaluate, and recommend changes and new infrastructure systems and services.
Perform day-to-day administration of the credit union's infrastructure, including documenting configuration, processes, troubleshooting steps for knowledge sharing.
Creating audit documentation and compliance reporting.
Consult with IT management and technical staff to ensure IT standards for control, security, and recoverability are understood and followed.
Coordinate with other technical support staff to implement and maintain appropriate computing standards.
Enable and enforce security practices as defined by the Risk department, ensuring compliance with established policies and procedures.
Manage software and firmware upgrades to maintain alignment with standards and control requirements.
Provide Level 3 support for advanced technology issues, including networking, telephony systems, imaging, fax technology, and data format conversion.
Collaborate with IT teams to resolve complex incidents.
Configure, monitor, and test all backups to ensure data integrity and recoverability across both on-premises and cloud environments.
Implement and validate cloud redundancy strategies; such as geo-replication and cloud-based backup services, as defined by the Enterprise Architect, to meet business continuity requirements.
Configure, monitor, and test all backups to ensure data integrity and recoverability across both on-premises and cloud environments.
Recommend operational improvements to backup processes where applicable.
Performs other duties as assigned.