Cloud Marketplaces Global Operations Manager

Intelliswift Software • Santa Clara, CA

118d • $56

About The Position

The Cloud Marketplaces Global Operations Manager will play a crucial role in growing and scaling the Marketplaces program with Cloud Tech Partners such as Microsoft and AWS. This position involves collaborating cross-functionally from sales to back operations to increase Marketplace bookings and streamline quote to cash processes. The role is based in San Jose, CA, and operates in a hybrid model, requiring three days a week onsite.

Requirements

• Bachelor's degree or equivalent work experience in a related field.
• Experience in RevOps, Deal Desk, Sales Operations or Finance within a B2B SaaS environment.
• Data analysis and reporting skills.
• Experience in process optimization and improvement.
• Flexibility to adapt to variations of projects that may arise.

Responsibilities

• Oversee the operational management and support of cloud marketplace programs, maintaining service levels and performance metrics including private offers, transactable listings, and subscription management.
• Plan and manage migration of private offers to new private offers leveraging new billing features.
• Engage with Credit Team to monitor Azure Marketplace private offers and request new private offers as needed.
• Monitor and manage new countries available on Marketplace, collaborating with the indirect tax team for approval on new country expansion.
• Update job aids with pre-sales consultants, Deal Desk analysts, Sales, and Sales Helpdesk. Plan and migrate job aids from slide decks to Wiki.
• Develop expertise on AWS and Microsoft Cloud Marketplace for growth. Evaluate how Marketplaces procurement can progress deals.
• Identify key contracting use cases at Client and determine how to contract and book via AWS and Microsoft Marketplace, including billing integration and fulfillment processes.
• Lead cross-functional initiatives to improve Marketplace quote to cash process between Client's financial system and AWS/Microsoft platform, reduce friction, and accelerate revenue conversion.
• Become familiar with private offer operation on AWS Marketplace and Microsoft Azure Marketplace.
• Learn and become a specialist on Client's Marketplace program, including familiarity with product catalog, eligibility guidelines, and approval workflows.
• Track progress and follow up to completion of product listings on Cloud Marketplaces.
• Collaborate regularly with pre-sales consultants, partner managers, deal desk analysts, deal desk operations, legal, tax, and credit for ongoing process improvement and new Marketplace feature rollout.
• Partner with Cloud Tech enablement team to ensure key internal teams are updated on new program guidelines and processes.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree