Cloud Infrastructure Engineer

Cloudforce•National Harbor, MD

1d•$80,000 - $120,000•Hybrid

About The Position

Eager to work at the intersection of business and bleeding-edge technology? Join a team thatâs all in on bringing next-generation Azure AI capabilities to the most notable brands and institutions in the world. We are a forward-thinking company at the forefront of the AI revolution, dedicated to empowering businesses through innovative generative AI solutions. Ideal candidates for this mid-tier position must possess a strong working knowledge of cloud-based infrastructure; demonstrate experience working with leading-edge cloud offerings, and a desire to learn/test/deploy/support the latest AI/cloud technologies in a dynamic environment. This role is 100% Azure cloud focused. Our ideal candidate will also possess an innate desire to provide exceptional customer service with a positive, nurturing personality, and a willingness to help improve every clientâs situation through the thoughtful application of Azure AI solutions.

Requirements

Several years of hands-on experience focused specifically on deploying and supporting Azure landing zones and various elements of Azure infrastructure in customer environments.
Strong troubleshooting skills across Azure cloud infrastructure â especially those involving roles, resource access, and networking issues.
Familiarity with Azure Container Apps.
Experience using ServiceNow or similar ITSM platforms for incident, request, and escalation management.
Proficient with platforms like Jira, GitHub, Confluence or similar.
During âface to faceâ client meetings and over email - excellent communication skills with the ability to maintain positive customer relationships and explain technical issues clearly.
Proven ability to produce high-quality technical documentation, both internal and customer-facing.
Familiarity with product testing, QA processes, or validating new features in a cloud or AI environment.
Proven history of successfully collaborating across multiple internal departments.
Azure certifications (e.g., AZ-900, AZ-104, AI-900, AI-102 or similar).
Experience working with AI/ML platforms, model deployments, or AI related data pipelines.
Proficient in scripting and automation (e.g., PowerShell, Bicep, Python, Azure CLI, ARM templates).
Background in customer success, technical account management, or technical support roles.
A strong grasp of cloud security best practices, governance, and other elements of the Azure CAF and WAF.
Strong self-management skills and task seeking capabilities.

Responsibilities

Deploy Cloudforceâs Azure based AI product to customer environments, ensuring secure, reliable, and efficient implementation.
Maintain strong customer relationships through proactive communication, support, and guidance throughout the deployment and operational lifecycle.
Provide product support (Tier 2 escalation) through ServiceNow, resolving complex incidents and service requests in a timely manner.
Troubleshoot and resolve Azure AI platform issues, Azure cloud configuration problems, and integration challenges impacting customer environments.
Contribute to platform infrastructure enhancements and patches, utilizing GitHub, PowerShell, Bicep, etc.
Create and maintain internal and external documentation, including implementation guides, troubleshooting procedures, and knowledge articles.
Participate in product testing, validation, and quality assurance efforts to help enhance the stability, performance, and overall quality of the AI solution.
Collaborate with cross-functional teams to escalate findings, share insights, and contribute to continuous improvements.
Stay up-to-date with the latest Azure/AI features and changes, evaluating their potential impact on the organization.
Manage tasking professionally in both independent and team-based scenarios.
Overall work will be split between 50% Client facing/project tasking and 50% infrastructure development related tasking.

Benefits

Outstanding opportunities to learn, grow, and expand your network.
Excellent compensation, benefits, and generous incentives.
Complimentary snacks to keep you focused.
Super cutting-edge technology.
State-of-the-art workspace.
Community involvement.
Great team synergy.
Friday lunch and shenanigans... on us!
Incentive program for investing in your growth.
401K savings plan and education reimbursement.
24/7 access to a modern gym with Tonal and Peloton.
Free monthly garage parking with direct private access to the office.
Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more.
Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
Paid parental leave, including adoption and foster care placement.
PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentives opportunities to earn more PTO!).
9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.