Cloud Engineer

Groups360•Brentwood, TN

2d•Hybrid

About The Position

Groups360 is a booking engine for meeting space founded in 2014 by former Gaylord Entertainment executives Dave Kloeppel and Kemp Gallineau. Groups360 was created with a singular goal — to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups. The company’s technology, GroupSyncTM, enables suppliers to distribute inventory, engage with planners, and optimize group revenue. GroupSync also equips planners to search and shop hotels worldwide and book rooms and space directly, online, or through a simplified RFP process. GroupSync is the first distribution channel to offer online booking for both group hotel rooms and meeting space. Groups360 has offices in Nashville and London. In 2019, major hospitality players Accor, Hilton, IHG and Marriott, invested a combined $50 million in Groups360 to help fuel instant-booking development. In 2022, the world’s largest alternative asset manager Blackstone Innovations Partners, New York Hedge fund Fir Tree Partners, and property and technology investment firm, Zigg Capital invested a combined $35 million in Groups360 to help drive the industry wide transformation, making group travel simple. Groups360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do. The demand for Groups360 products and services is at an all-time high. So, we are looking for ambitious, self-starters who want to impact the $1 trillion meetings and events industry. Successful team members have been those with the desire to be a part of a high- growth team and organization that finds and solves problems individually and as part of a team. If you’re looking to be a part of a fast-paced, highly motivating and rewarding environment at the intersection of hospitality and technology, then your next career starts here! The Cloud Systems Engineer is a key contributor within the DevOps and Infrastructure team, responsible for designing, implementing, and optimizing Groups360’s cloud-based systems and production infrastructure. This role requires strong expertise in AWS, Linux administration, and advanced automation, along with a solid understanding of DevOps principles and methodologies. The Cloud Engineer III focuses on building scalable, secure, and highly available solutions, driving best practices, and supporting the reliability and performance of cloud environments in alignment with business needs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5+ years of experience in cloud infrastructure, DevOps, or systems engineering.
2+ years of hands-on experience supporting cloud-based SaaS applications, preferably within AWS environments.
Demonstrated experience leading infrastructure initiatives and/or mentoring junior engineers.
AWS certification (e.g., Solutions Architect Associate or equivalent) required.
Proficiency with Infrastructure as Code and automation tools such as Terraform, CloudFormation, and scripting languages (e.g., Bash).
Experience with monitoring and observability tools such as Datadog, Dynatrace, AWS CloudWatch, Prometheus, or similar platforms.
Solid understanding of networking fundamentals and cloud security practices, including experience with security platforms (e.g., Wiz or comparable tools).
Strong empathy for customers via customer support.
Must have valid Driver’s License.
Excellent verbal, written and group communication and presentation skills.
Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
Proficiency in Microsoft Office 365 Suite: Word, PowerPoint and Excel.
Additional qualifications as required.

Responsibilities

Design and enhance cloud infrastructure solutions, contributing to architectural decisions related to technology stack, service selection, and infrastructure patterns.
Lead the development and implementation of Infrastructure as Code (IaC), CI/CD pipelines, and automated deployment strategies across multiple environments.
Act as a primary responder for complex production incidents; lead root cause analysis, conduct post-incident reviews, and implement long-term reliability improvements.
Engineer and maintain production systems aligned with security, governance, and compliance standards (e.g., SOC 2, PCI, GDPR), ensuring timely patching and risk mitigation.
Monitor and maintain the health, performance, and security of cloud infrastructure and networking; proactively identify, troubleshoot, and resolve issues.
Design and support solutions for high availability, disaster recovery, and auto-scaling; perform capacity planning and performance tuning to meet system demands.
Collaborate cross-functionally with Product, Engineering, Architecture, QA, Database, and Security teams to translate business and technical requirements into scalable infrastructure solutions.
Build and enhance internal developer platforms, self-service capabilities, and standardized deployment frameworks to improve engineering efficiency and consistency.
Conduct code reviews for IaC and automation, ensuring quality, scalability, and adherence to best practices; provide day-to-day technical guidance to junior engineers.
Evaluate and prototype new AWS services and cloud technologies; provide recommendations based on feasibility, performance, and cost considerations.
Contribute to the development and maintenance of infrastructure standards, architectural documentation, and operational runbooks.
Support cloud cost optimization initiatives, including resource utilization analysis, Reserved Instance planning, and spend tracking.
Ensure ongoing compliance with security and data protection requirements across all cloud environments.
Analyze infrastructure metrics and system performance data to proactively identify risks and drive continuous improvement in system reliability.