Cloud Engineer III

QTS Data Centers • Suwanee, GA

9d

About The Position

The Cloud Engineer III is primarily responsible for deploying, configuring, troubleshooting and ensuring continuity of client and QTS physical and virtualized infrastructures and operating systems, with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience
• Seven or more years of progressive IT engineering experience
• Advanced experience deploying, upgrading and migrating complex private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi
• Advanced experience configuring network virtualization technologies (NSX)•Advanced experience configuring High Availability and clustering
• Advanced knowledge of various protocols/services such as SMTP, SNMP, SSL, SSH and DNS
• Advanced experience deploying and administering Windows, CentOS and Red Hat operating systems
• Advanced understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• Advanced experience hardening Operating Systems in accordance with compliance standards and policy
• Advanced understanding of BGP peering, HSRP and IP subnetting
• Experience with Active Directory and Exchange administration on an enterprise level
• Experience with IT monitoring systems
• US Citizenship for this position is required by law due to federal customer contracts

Nice To Haves

• Six or more years of Systems Administration/Engineering experience, with a focus on virtualization and hyperconverged technologies
• VMware Certified Professional-Data Center Virtualization (VCP-DCV) certified
• One or more systems-focused certifications (MCSA/MCSE, RHSE/RHSA, etc.)
• One or more additional technology professional certifications (CompTia A+, Network+, etc.)
• Prior experience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• Strong technical troubleshooting skills
• Ability to communicate effectively with clients, vendors, and colleagues
• Orderly documentation, time management, and planning skills
• Excellent written and oral communication, problem solving, and process management skills.
• Ability to work well within a team environment in a matrixed organization
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a distributed environment
• Actively invests in growing yourself and others to build the talent and capabilities required for sustained success.
• Provide training and mentorship for lower-level team members

Responsibilities

• Develop and maintain a thorough knowledge of the assigned task(s),functional area(s) or project(s)
• Deploy and support VMware ESXi and similar technologies on various hardware platforms
• Deploy, monitor, diagnose and troubleshoot Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools
• Consistently demonstrate initiative and commitment to optimizing systems and process
• Conduct project scoping with stakeholder groups for moderately complex projects.
• Plan and execute scheduled system maintenance activities including, hardware and software upgrades; software and application patching
• Plan and execute capacity monitoring and management
• Plan and execute functional test planning and testing for assigned functional area(s) or project(s)
• Proactively create procedures to prevent/reduce severity of outages
• Proactively analyze system performance and identify improvement opportunities
• Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.
• Write/update or review Change Requests, MOPs, and similar documentation
• Manage escalated assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Deliver customer-focused support through phone calls and ticket-based communications
• Work with the24x7x365 Operations Service Center and be flexible in availability as needed

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• other company benefits
• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees