Cloud Engineer III

Quality Technology Services•Suwanee, GA

About The Position

The Cloud Engineer I I I is primarily responsible for deploying, configuring, troubleshooting and ensuring continuity of client and QTS physical and virtualized infrastructures and operating systems, with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process - based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills. RESPONSIBILITIES, other duties may be assigned. Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s) Deploy and s upport VMware ESXi and similar technologies on various hardware platforms Deploy, m onitor, diagnose and troubleshoot Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools Consistently demonstrate initiative and commitment to optimizing systems and process Conduct project scoping with stakeholder groups for moderately complex projects. P lan and execute scheduled system maintenance activities including , hardware and software upgrades; s oftware and application patching P lan and execute capacity monitoring and management P lan and execute functional test planning and testing for assigned functional area(s) or project(s) Proactively create procedures to preven t/reduce severity of outages Proactively analyze system performance and identify improvement opportunities Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc. Write/update or review Change Requests, MOPs, and similar documentation Manage escalated a ssigned tickets to ensure SLA compliance and customer satisfaction Provide operational support in response to monitoring alerts and resolve incidents Respond quickly and effectively to production issues and tak e responsibili ty for seeing those issues through resolution Deliver customer - focused support through phone calls and ticket - based communications Work with the 24x7x365 Operations Service Center and be flexible in availability as needed

Requirements

Bachelor ’s degree in a related field or equivalent professional experience
Seven or more years of progressive IT e ngineering experience
Advanced experience deploying , upgrading and migrating complex private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi
Advanced experience configuring network virtualization technologies (NSX)
Advanced experience configuring High Availability and clustering
Advanced knowledge of various protocols /services such as SMTP, SNMP, SSL , SSH and DNS
Advanced experien ce deploying and administering Windows, CentOS and Red Hat operating systems
Advanced understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
Advanced experience hardening Operating Systems in accordance with compliance standards and policy
Advanced understanding of BGP peering, HSRP and IP subnetting
Experience with Active Directory and Exchange administration on an enterprise level
Experience with IT monitoring systems
US Citizenship for this position is required by law due to federal customer contracts

Nice To Haves

Six or more years of Systems Administration/E ngineering experience, with a focus on virtualization and hyperconverged technologies
V Mware Certified Professional - D ata C enter V irtualization (VCP - DCV) certified
One o r more systems - focused certifications (MCSA/MCSE, RHSE/RHSA, etc.)
One or more additional technology professional certifications (CompTia A+, Network+, etc.)
Prior e xperience working in a Data Center environment
Strong knowledge of Python, Ansible, PowerShe ll, and/or JavaScript/JSON/REST API
Strong technical troubleshooting skills
Ability to communicate effectively with clients, vendors, and colleagues
Orderly documentation, time management, and planning skills
Excellent written and oral communication , problem solving, and process management skills.
Ability to work well within a team environment in a matrixed organization
Strong customer relations skills
Ability to learn and apply new technology and methodologies in a di stributed environment
Actively invests in growing yourself and others to build the talent and capabilities required for sustained success.
Provide training and mentorship for lower - level team members

Responsibilities

Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
Deploy and s upport VMware ESXi and similar technologies on various hardware platforms
Deploy, m onitor, diagnose and troubleshoot Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools
Consistently demonstrate initiative and commitment to optimizing systems and process
Conduct project scoping with stakeholder groups for moderately complex projects.
P lan and execute scheduled system maintenance activities including , hardware and software upgrades; s oftware and application patching
P lan and execute capacity monitoring and management
P lan and execute functional test planning and testing for assigned functional area(s) or project(s)
Proactively create procedures to preven t/reduce severity of outages
Proactively analyze system performance and identify improvement opportunities
Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.
Write/update or review Change Requests, MOPs, and similar documentation
Manage escalated a ssigned tickets to ensure SLA compliance and customer satisfaction
Provide operational support in response to monitoring alerts and resolve incidents
Respond quickly and effectively to production issues and tak e responsibili ty for seeing those issues through resolution
Deliver customer - focused support through phone calls and ticket - based communications
Work with the 24x7x365 Operations Service Center and be flexible in availability as needed