Cloud Engineer / Application Support Specialist Plano, TX

Career Mentors, LLC • Plano, TX

82d • $55 - $75

About The Position

We are seeking Cloud Engineers / Application Support Specialists to provide advanced-level AWS support and operational excellence for enterprise-scale applications. The ideal candidate will have hands-on experience across multiple AWS services and a strong understanding of automation, infrastructure as code, and cloud-native application support.

Requirements

• Strong experience with AWS Cloud Services (minimum 3–4 required): S3, EC2, VPC, EKS, ECS, CloudFormation, CloudWatch, IAM
• Proven background in Application Support and Incident Management
• Hands-on experience with automation and scripting (Python, Bash, or similar)

Nice To Haves

• EKS / Kubernetes (Container orchestration)
• Terraform (Infrastructure as Code)
• Experience in DevOps or Site Reliability Engineering (SRE) environments

Responsibilities

• Deliver incident management and advanced operational support for the AWS platform hosting a large portfolio of applications.
• Act as the primary point of contact for developers and application teams via ticketing systems.
• Communicate effectively with both technical and non-technical users across various organizational levels.
• Utilize automation and IaC tools to improve scalability and operational efficiency.
• Continuously optimize operational processes for better reliability, performance, and security.
• Provide training and guidance to development teams for faster troubleshooting and issue resolution.
• Conduct root cause analysis on recurring issues and document permanent fixes.
• Manage and resolve events and incidents in production environments with a focus on uptime and resilience.
• Support and maintain AWS environments using best practices.

What This Job Offers